FAQ’s

Do You Offer Online Counselling Services?

Yes! We offer online counselling for Canadian teens and adults, specifically those who are facing challenging relationships with themselves or with others and are ready to make a change towards healthier and more positive relationships.

How Does Online Counselling Work?

Having an online therapy session is easy! Once you’ve confirmed an appointment time, you will receive an email with a link to our secure online platform. We also offer phone sessions too if you would prefer to not have a virtual counselling session.

How Do I Pay for an Online Counselling Session?

We accept all major credit cards for Canadians who want online counselling. You may also pay by e-transfer. Once you book your online therapy appointment you can add your credit card information to your client profile.

Does My Insurance Cover Online Counselling?

Depending on your health insurance provider or employee benefit plan, it is possible for online counselling services to be covered in full or in part. There are many insurance plans that are covered. Please contact your provider before the first online counselling session to see if Naturopathy services are a part of your insurance plan and to verify how your plan compensates you for online counselling services. We don’t offer direct billing but we’ll be happy to provide you with an invoice or anything else you need to submit for possible reimbursement.

How Much Does Online Counselling Cost?

Click here to find out how much counselling sessions with Adassa Way costs.

Does Online Counselling Work?

Yes! Although we may not be in the same physical space, I believe that we can still connect in a meaningful way virtually, whether by telephone, online video, email, or online chat. By using solution-focused, narrative, collaborative, and strength-based therapies, we’ll help and support you through these difficult times.

What Browsers and Devices are supported?

Online counselling sessions are best experienced on any device that connects to the internet.

Is Online Counselling Secure?

Yes! The online counselling system that we use is compliant with Canadian privacy regulations. This means that video, audio, and chat communications cannot be recorded. Online sessions are also encrypted and none of the data is stored anywhere at anytime.

How can I do online counselling when I live with roommates/a partner/family?

Here are some suggestions that some clients who share their living space have found helpful:

shutting their bedroom door and turning on some music or other background noise
sitting in your car for the session
asking their roommates/partner/family to go for a walk or drive.

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Hi, I’m Latoya

As a counselor, I work with a lot of individuals who do not know why they stay in toxic relationships or why others do hurtful things to them. My belief is that once you’re able to get insight through counselling, you will be able to do the work to move past the hurt and the past trauma. You can then begin to create healthy relationships within yourself and with others.

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